How much will I be charged for shipping?

Your order will be sent as a registered letter or package within 48 hours.

Delivery fees for the Metropolitan France area:

    • €4.50 per delivery on any order 

Delivery fees OUTSIDE OF THE METROPOLITAN FRANCE AREA

    • €12 per delivery.

What are the methods of payment?

Secure online card payment guaranteed by the Société Générale’s SOGENACTIF system.

Payment via PayPal.

Payment via a check payable in France.

Card payment over the telephone.

What is the YOKOOL Special Pad and why should I use it?

For any questions related to the YOKOOL Gel Pads, take a look at Yokool in three questions

What is the Derivative Bath?

For any questions related to the Derivative Bath, take a look at The Derivative Bath, who is it for and why should I do it?

How do you use the BASIC Gel Pocket ?

BASIC Gel Pocket should be placed in the freezer for at least one hour.

It should be stored in an airtight container, separate from food.

When you remove it from the freezer, cover it with the YOKOOL Cover that is provided for this purpose (comfortable and washable).

Place it in your underwear as if it were a baby’s diaper. Keep the pad in this position for as long as you feel freshness.

When you stop feeling freshness, remove it and replace it with another one. Remember to wash your gel pad regularly.

How do you maintain the Gel Pocket?

You should wash your YOKOOL Gel Pad regularly, either by hand or in the washing machine at 30°C (max. 40°C).

Leave the pad to air dry for a few hours before putting it back in the freezer.

Do not put the gel pad into the freezer while it is wet.

How long does the YOKOOL Gel Pocket last?

If you take care of your YOKOOL Gel Pocket, it will last at least as long as your underwear.

What is the Gel Pocket made of?

It is made from a non-toxic, food-grade, cellulose-based gel that is placed between two layers of plastic, all covered by a soft and sturdy fabric.

What are the dangers if the product leaks?

It is a non-toxic product with a food-grade gel.

Rinse with water and dispose of the damaged product.

Is the Derivative Bath medicinal?

The Yokool Derivative Bath is not a medicine, neither traditional nor modern, neither alternative nor exotic, nor ying nor yang medicine. It does not cure or heal.

It is a form of natural, universal life. The Derivative Bath is no more dangerous than walking around for a few hours a day with nothing under your kilt, a djellaba, sarong, skirt, or ventilated trousers.

The cooling Yokool Pad is not a medicine.

This ergonomic cooling pad is for external use only.

It should not be used directly on skin.

Use some sort of barrier or the Yokool Cover provided.

It is not suitable for babies, children, or pregnant women.

Do not use it as medical treatment or as a substitute for medicine.

Do not use it after a surgical procedure or a medical implant.

If you have any doubts, do not purchase nor use the product. Consult your doctor.

Can YOKOOL products be used as a medical treatment?

This is not a medical gel pad; it is not a substitute for medicine.

Consult your doctor about any medical questions you may have.

How big is the YOKOOL Basic Gel Pocket?

The YOKOOL Basic Gel Pocket is 20 cm long and 10 cm wide at its widest point.

How big is the UcanSIT Gel Pocket?

The ergonomic UcanSit Gel Pocket is 28cm long and 13cm wide at its widest point.

Who is the YOKOOL Gel Pocket designed for?

It is unisex and ergonomic; therefore, it is suited to this part of the body.

What is UcanSIT?

UcanSIT is similar to the YOKOOL BASIC Gel Pocket

It only differs in size.

It is designed to be placed on a seat so that you can sit on it fully clothed.

What do you use the YOKOOL MINI Cover for?

The YOKOOL MINI Cover is a pair of cotton covers that protect your YOKOOL Basic Gel Pockets, ensuring great comfort and easier maintenance.

What do you use the YOKOOL MAXI Cover for?

This large protective cover is perfectly adapted to YOKOOL UCANSIT as well as the YOKOOL ICE.

Why should I use the YOKOOL Cover?

The YOKOOL Cover is a protective cotton cover.

By using this cover, you avoid coming into direct contact with the cold. So, you get a softer and more pleasant freshness.

It protects your gel pad as well as providing increased comfort.

The covers come in different sizes which are adjusted to YOKOOL’s different gel pockets.

What is the YOKOOL Ice?

A TRAVEL Pocket: 1/3 ice cubes, 1/3 water, tighten the cap FULLY and sit on it!

You can find ice cubes everywhere, your grandma’s house, your friend’s house, in hotels, in cars, on the train or on a plane.

What do you use the Miam-Ô-Fruit Graines for?

This electric seed grinder is ideal for grinding all of the seeds that you need to prepare your Miam-Ô-Fruit.

(Flax seeds, sesame seeds, almonds, nuts, sunflower seeds, pumpkin seeds, hazelnuts, cashew nuts, etc.)

What is the YOKOOL Nuit?

This pocket (in the Day & Night PACK) is similar to the YOKOOL Basic Gel Pad.

Its larger size allows you to stay cool during the night (for five to six hours) and prevents moisture building up.

Why choose the Day & Night Pack?

For an easy and enhanced use.

This pack contains all of the products which allow you to use it at any time, day, or night.

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